The Ops Shortcut

Every Tuesday, one fix for trade and home service business owners who are losing hours to admin work that should run itself.

Some weeks it's an AI tool. Some weeks it's an automation. Some weeks it's a ServiceM8 setup most people miss. Always specific to the business types that actually need it: HVAC, plumbing, pest control, security, cleaning.

Written by a ServiceM8 Certified Partner and AI automation consultant who builds these systems for a living.

Featured

Pricing

+1

The Column That Isn't There

Aug 25, 2026

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3 min read

The Column That Isn't There

Your software's price list doesn't ask how many people you have.

Kevin Chan
Kevin Chan

Operations

+1

The Rate You Don't Have

Aug 18, 2026

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3 min read

The Rate You Don't Have

Every contractor knows their billing rate. The other rate decides the margin.

Kevin Chan
Kevin Chan

Articles

Pricing

+1

The Column That Isn't There

Aug 25, 2026

•

3 min read

The Column That Isn't There

Your software's price list doesn't ask how many people you have.

Kevin Chan
Kevin Chan

Operations

+1

The Rate You Don't Have

Aug 18, 2026

•

3 min read

The Rate You Don't Have

Every contractor knows their billing rate. The other rate decides the margin.

Kevin Chan
Kevin Chan

Operations

+1

The Window That Closes

Aug 11, 2026

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4 min read

The Window That Closes

Some things stop being editable the moment you connect two systems.

Kevin Chan
Kevin Chan

Automation

+1

The Answer That Means Nothing

Aug 4, 2026

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3 min read

The Answer That Means Nothing

Same cause, opposite directions. I found the second one by accident.

Kevin Chan
Kevin Chan

Automation

+1

The Warmest List You Never Call

Jul 28, 2026

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3 min read

The Warmest List You Never Call

Seventy percent had not heard from him in six months.

Kevin Chan
Kevin Chan

Automation

+1

The Answer Key

Jul 21, 2026

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2 min read

The Answer Key

The know-how is in two people's heads. It should be askable.

Kevin Chan
Kevin Chan
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