The Ops Shortcut

Every Tuesday, one fix for trade and home service business owners who are losing hours to admin work that should run itself.

Some weeks it's an AI tool. Some weeks it's an automation. Some weeks it's a ServiceM8 setup most people miss. Always specific to the business types that actually need it: HVAC, plumbing, pest control, security, cleaning.

Written by a ServiceM8 Certified Partner and AI automation consultant who builds these systems for a living.

Featured

Automation

+1

When Dave Leaves

May 26, 2026

•

2 min read

When Dave Leaves

One person knows everything. What happens when they're gone?

Kevin Chan
Kevin Chan

Pricing

+1

You're Still Charging 2022 Prices

May 19, 2026

•

2 min read

You're Still Charging 2022 Prices

How to raise your rates, which clients you'll lose, and why the math works out in your favor.

Kevin Chan
Kevin Chan

Articles

Automation

+1

When Dave Leaves

May 26, 2026

•

2 min read

When Dave Leaves

One person knows everything. What happens when they're gone?

Kevin Chan
Kevin Chan

Pricing

+1

You're Still Charging 2022 Prices

May 19, 2026

•

2 min read

You're Still Charging 2022 Prices

How to raise your rates, which clients you'll lose, and why the math works out in your favor.

Kevin Chan
Kevin Chan
Eight Calls a Day

May 12, 2026

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2 min read

Eight Calls a Day

What your new tech is actually telling you about your ServiceM8 setup

Kevin Chan
Kevin Chan

retention

+5

The Wrong Problem: Why Your HVAC Business Isn't Growing (And It's Not Your Marketing)

May 5, 2026

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3 min read

The Wrong Problem: Why Your HVAC Business Isn't Growing (And It's Not Your Marketing)

How an HVAC business found $45,000 in contracted revenue sitting idle in their job history.

Kevin Chan
Kevin Chan

Reputation

+3

14 reviews. 340 jobs.

Apr 28, 2026

•

2 min read

14 reviews. 340 jobs.

Why Your Techs Can't Be Your Review Strategy

Kevin Chan
Kevin Chan
The Two-Trip Problem Costing Trade Businesses Hours Every Week

Apr 21, 2026

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2 min read

The Two-Trip Problem Costing Trade Businesses Hours Every Week

Why techs are showing up to jobs without the right information — and how to fix it

Kevin Chan
Kevin Chan
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