The Ops Shortcut

Every Tuesday, one fix for trade and home service business owners who are losing hours to admin work that should run itself.

Some weeks it's an AI tool. Some weeks it's an automation. Some weeks it's a ServiceM8 setup most people miss. Always specific to the business types that actually need it: HVAC, plumbing, pest control, security, cleaning.

Written by a ServiceM8 Certified Partner and AI automation consultant who builds these systems for a living.

Featured

Operations

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The Unit Nobody Could Find

Jul 14, 2026

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3 min read

The Unit Nobody Could Find

You captured the data. You still can't tell which of the twelve units it belongs to.

Kevin Chan
Kevin Chan

Operations

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The Roof Nobody Remembered

Jul 7, 2026

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2 min read

The Roof Nobody Remembered

The site history in your crew's head walks out the door with them. Here's where to put it instead.

Kevin Chan
Kevin Chan

Articles

Operations

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The Unit Nobody Could Find

Jul 14, 2026

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3 min read

The Unit Nobody Could Find

You captured the data. You still can't tell which of the twelve units it belongs to.

Kevin Chan
Kevin Chan

Operations

+1

The Roof Nobody Remembered

Jul 7, 2026

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2 min read

The Roof Nobody Remembered

The site history in your crew's head walks out the door with them. Here's where to put it instead.

Kevin Chan
Kevin Chan

Automation

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You Don't Have an AI Problem post

Jun 30, 2026

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2 min read

You Don't Have an AI Problem post

Forget the chatbot. Find the task where a person's doing a robot's job.

Kevin Chan
Kevin Chan

Automation

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Better Than a Missed Call

Jun 23, 2026

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2 min read

Better Than a Missed Call

The honest version of what voice AI does for your phones, and what it doesn't.

Kevin Chan
Kevin Chan

Automation

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The Software You Already Pay For

Jun 16, 2026

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2 min read

The Software You Already Pay For

The cheapest automation has no new bill. Here is how to find it.

Kevin Chan
Kevin Chan
The Paperwork Before the Invoice

Jun 9, 2026

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2 min read

The Paperwork Before the Invoice

The agreement gets built by hand. Every new customer. That's the tax.

Kevin Chan
Kevin Chan
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