The Ops Shortcut

Every Tuesday, one fix for trade and home service business owners who are losing hours to admin work that should run itself.

Some weeks it's an AI tool. Some weeks it's an automation. Some weeks it's a ServiceM8 setup most people miss. Always specific to the business types that actually need it: HVAC, plumbing, pest control, security, cleaning.

Written by a ServiceM8 Certified Partner and AI automation consultant who builds these systems for a living.

Featured

ServiceM8

+1

Sep 15, 2026

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3 min read

The Button Between Done and Booked

A finished job isn't in your books until someone presses one button. Who owns it?

Kevin Chan

Operations

+1

Sep 1, 2026

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3 min read

The Ten Percent You Can't See

On a Canadian project you've earned it, invoiced it, and can't collect it yet.

Kevin Chan

Articles

ServiceM8

+1

Sep 15, 2026

•

3 min read

The Button Between Done and Booked

A finished job isn't in your books until someone presses one button. Who owns it?

Kevin Chan

Operations

+1

Sep 1, 2026

•

3 min read

The Ten Percent You Can't See

On a Canadian project you've earned it, invoiced it, and can't collect it yet.

Kevin Chan

Pricing

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Aug 25, 2026

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3 min read

The Column That Isn't There

Your software's price list doesn't ask how many people you have.

Kevin Chan

Operations

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Aug 18, 2026

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3 min read

The Rate You Don't Have

Every contractor knows their billing rate. The other rate decides the margin.

Kevin Chan

Operations

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Aug 11, 2026

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4 min read

The Window That Closes

Some things stop being editable the moment you connect two systems.

Kevin Chan

Automation

+1

Aug 4, 2026

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3 min read

The Answer That Means Nothing

Same cause, opposite directions. I found the second one by accident.

Kevin Chan

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