Archive

Dive into a collection of past posts and rediscover timeless content.

The Paperwork Before the Invoice

Jun 9, 2026

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2 min read

The Paperwork Before the Invoice

The agreement gets built by hand. Every new customer. That's the tax.

Automation

+1

When Your Two Systems Don't Talk to Each Other

Jun 2, 2026

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2 min read

When Your Two Systems Don't Talk to Each Other

One person was holding two systems together by hand. Then she took a week off.

Kevin Chan

Automation

+1

When Dave Leaves

May 26, 2026

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2 min read

When Dave Leaves

One person knows everything. What happens when they're gone?

Kevin Chan

Pricing

+1

You're Still Charging 2022 Prices

May 19, 2026

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2 min read

You're Still Charging 2022 Prices

How to raise your rates, which clients you'll lose, and why the math works out in your favor.

Kevin Chan

Eight Calls a Day

May 12, 2026

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2 min read

Eight Calls a Day

What your new tech is actually telling you about your ServiceM8 setup

retention

+5

The Wrong Problem: Why Your HVAC Business Isn't Growing (And It's Not Your Marketing)

May 5, 2026

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3 min read

The Wrong Problem: Why Your HVAC Business Isn't Growing (And It's Not Your Marketing)

How an HVAC business found $45,000 in contracted revenue sitting idle in their job history.

Kevin Chan

Reputation

+3

14 reviews. 340 jobs.

Apr 28, 2026

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2 min read

14 reviews. 340 jobs.

Why Your Techs Can't Be Your Review Strategy

Kevin Chan

The Two-Trip Problem Costing Trade Businesses Hours Every Week

Apr 21, 2026

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2 min read

The Two-Trip Problem Costing Trade Businesses Hours Every Week

Why techs are showing up to jobs without the right information — and how to fix it

The Invoice Timing Problem Killing Your Cash Flow

Apr 14, 2026

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2 min read

The Invoice Timing Problem Killing Your Cash Flow

Why sending invoices at the end of the week is costing you money