Archive

Dive into a collection of past posts and rediscover timeless content.

Operations

Sep 1, 2026

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3 min read

The Ten Percent You Can't See

On a Canadian project you've earned it, invoiced it, and can't collect it yet.

Kevin Chan

Pricing

Aug 25, 2026

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3 min read

The Column That Isn't There

Your software's price list doesn't ask how many people you have.

Kevin Chan

Operations

Aug 18, 2026

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3 min read

The Rate You Don't Have

Every contractor knows their billing rate. The other rate decides the margin.

Kevin Chan

Operations

Aug 11, 2026

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4 min read

The Window That Closes

Some things stop being editable the moment you connect two systems.

Kevin Chan

Automation

Aug 4, 2026

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3 min read

The Answer That Means Nothing

Same cause, opposite directions. I found the second one by accident.

Kevin Chan

Automation

Jul 28, 2026

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3 min read

The Warmest List You Never Call

Seventy percent had not heard from him in six months.

Kevin Chan

Automation

Jul 21, 2026

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2 min read

The Answer Key

The know-how is in two people's heads. It should be askable.

Kevin Chan

Operations

Jul 14, 2026

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3 min read

The Unit Nobody Could Find

You captured the data. You still can't tell which of the twelve units it belongs to.

Kevin Chan

Operations

Jul 7, 2026

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2 min read

The Roof Nobody Remembered

The site history in your crew's head walks out the door with them. Here's where to put it instead.

Kevin Chan

Archive

Dive into a collection of past posts and rediscover timeless content.

The Ten Percent You Can't See

The Column That Isn't There

The Rate You Don't Have

The Window That Closes

The Answer That Means Nothing

The Warmest List You Never Call

The Answer Key

The Unit Nobody Could Find

The Roof Nobody Remembered

The Ops Shortcut